Help & Documentation

How OAuth works

Revorva uses Stripe Connect OAuth — you authorise Revorva to read your Stripe data without sharing your API keys. Stripe handles the authentication and issues a scoped access token directly to us.

What permissions Revorva requests

• Read invoices and payment intents
• Read customer email addresses (to send recovery emails)
• Read subscription data

We never access your Stripe balance, payouts, or account settings.

How to disconnect

Go to Settings → scroll to the Stripe section → click Disconnect Stripe. Recovery will pause automatically. Your recovery history is preserved.

Troubleshooting connection issues

• Redirect error: Make sure you're connecting the correct Stripe account (the one with active subscriptions).
• Permission denied: You must be an administrator on the Stripe account to authorise the connection.
• Connection not showing: Refresh the page. If it still shows as disconnected, try connecting again from Settings.

Business name

Shown in the email sender name (e.g. "Acme Inc via billing@revorva.com") and in the email body. Set this in Settings or Email Branding.

Brand color

Used for the CTA button and accent line in recovery emails. Enter a hex value or use the colour picker. Available on Growth+ plans.

Logo upload

Upload a PNG or JPG file (max 2MB). Your logo appears at the top of every recovery email. Available on Growth+ plans.

Email tone options

What it is

Instead of emails sending from billing@revorva.com, they'll come from your own domain — for example billing@yourdomain.com.

Why it matters

Emails from your own domain build trust with customers, improve deliverability, and reduce the chance of landing in spam. Customers are more likely to open and act on emails from a domain they recognise.

Step-by-step DNS setup

1. 1Go to Settings → Custom Domain → enter your domain (e.g. yourdomain.com).
2. 2Revorva will generate a DNS TXT record (e.g. revorva-verify=xxxxxx).
3. 3Log in to your DNS provider and add the TXT record to your domain.
4. 4Return to Settings and click Verify domain. DNS changes can take up to 48 hours to propagate.

Supported DNS providers

Any provider that supports TXT records will work. Contact support@revorva.com if you need help with a specific provider.

The schedule

Why this schedule?

Research across SaaS businesses shows that most recoverable payments are resolved within 7 days. The Day 0 email catches customers who forgot to update an expired card. Days 3 and 7 capture those who were busy. Day 14 is a final attempt before the payment is considered unrecoverable.

Emails vs silent retries

Revorva sends emails to prompt customers to update their payment method. Stripe itself may also attempt automatic retries of the charge in the background according to your Stripe retry settings — these are separate from Revorva's email sequence.

How to pause recovery

Go to Settings → Recovery Status → click Pause Recovery. Or use the Pause button on the dashboard banner. New failed payments won't trigger recovery emails, and pending jobs will be held.

After a Stripe disconnect

If you disconnect Stripe (or Stripe revokes access), recovery pauses automatically. Once you reconnect, recovery stays paused — click Resume in the dashboard or Settings to restart it. This prevents an accidental email blast after reconnecting.

Per-customer skip

To stop recovery for a specific customer without pausing everyone else, go to Recoveries, find the row, and click Skip. The job status changes to Skipped and no further emails are sent. If the customer later updates their payment, the recovery is still marked as Recovered.

14-day free trial

All plans start with a 14-day free trial. No credit card is required to sign up. On day 15, if you haven't cancelled, your chosen plan begins. We'll email you a reminder on day 12.

Upgrade, downgrade, or cancel

Go to Billing in your dashboard. Upgrades take effect immediately. Cancellations take effect at the end of your current billing period. Your data is retained for 30 days after cancellation.